Refund & Return Policy

Non-Returnable Items

FortuNote perfumes are non-returnable products, given the nature of fragrance items.

• Returns or replacements will only be accepted for products that arrive damaged or defective.
• For health and hygiene reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or the product has been used.
• Shipping costs are non-refundable for returned, undelivered, unclaimed, or refused packages.
• If a return is accepted, the customer is responsible for shipping the product back to our address.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 2 business days of delivery with a mandatory unboxing video showing the issue.

Contact us at:

• Email: support@fortunote.in
• Phone: 9021524606 (Monday to Friday, 11 AM – 6 PM)

Information Required to Raise a Return Request

Please include the following when reaching out:

• Customer Name / Email
• Order Number
• Reason for Return
• Unboxing video (mandatory for damage/defect claims)

Returns that do not meet the above criteria, or are sent without an approved RMA number, may be returned to the customer or destroyed upon request.

Refund Policy

Refunds are subject to approval upon receipt of the returned product.

Key Points:

• Refunds will be made via store credits.
• Order cancellations are subject to our Cancellation Policy (see below).
• A 10% fee (payment gateway charges) will be deducted from the refund amount.
• For failed online transactions (payment deducted but order not placed), refunds are automatically processed to the original payment source and may take up to 7 working days.

Order Cancellation Policy

Cancellations Initiated by FortuNote

FortuNote Perfumes reserves the right to refuse or cancel any order for any reason, including:

• Limitations on product quantities available for purchase.
• Inaccuracies or errors in product or pricing information.
• Quality defects in the product.

Additional verification or information may be required before order acceptance.

Customer-Initiated Cancellations

• Orders can be cancelled only within 1 hour of placement, and only if the order has not yet been shipped. As we strive for fast dispatch, orders may ship before the 1-hour window ends — once shipped, the order can no longer be cancelled.
• To cancel your order, email your Order ID and reason for cancellation to support@fortunote.in within the eligible window.

For any further assistance, feel free to contact us at support@fortunote.in or 9021524606.